Media Release
- Telecom Namibia Provides Update on Recent Network Service Disruptions
- Telecom Namibia and CRAN Formally Sign Universal Service Fund Agreement to Enhance Rural Connectivity
- Telecom Namibia Hands Over 30 Smartphones to Celebrate Brave Gladiators’ Historic COSAFA Triumph
- Telecom Namibia and PowerCom hosted Strategic Engagement with Hon. Emma Theofelus, Minister of Information and Communication Technology
- Telecom Namibia Celebrates 33 Years with a Three-Part Celebration Culminating in a "Walk for Wellness"
- A New Chapter for Telecom Namibia: Board Member Fimanekeni Petrus Lends an Engineering Eye to Operations
- Telecom Namibia Reopens Omaruru Teleshop, Reinforcing Commitment to Enhanced Regional Connectivity and Growth
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The rise in #COVID19 related deaths and confirmed cases globally continue to send customers in search of possible causes for the appearance of the virus. One theory that has been circulating on social media is the link to 5G technology.
- Has Telecom Namibia installed 5G anywhere in Namibia?
As the backbone ICT network infrastructure provider, we would like to assure the public that Telecom Namibia has not implemented 5G anywhere in Namibia yet. What we have implemented so far is a network capable to deliver 2G/3G and 4G LTE services. This network is implemented countrywide and has been in operation since 2013. - What is 5G Technology?
5G technology is an ecosystem and consists in part of the 5th generation mobile technology, with the radio access part called New Radio (NR). NR is expected to play a much bigger role than the previous generations such as 4G (design optimized to deliver fast mobile broadband internet), 3G (design optimized to deliver mobile internet) and 2G (design optimized to deliver clear digital voice and SMS texting), as expected to support existing services and also enable new vertical domains and services (enhanced Mobile Broadband (eMBB), Ultra Reliable Low Latency Reliably Communication (URLLC) and Machine Type Communications (MTC). - Is 5G Technology roll-out part of Telecom Namibia’s future plans?
Yes, the introduction of 5G is part of Telecom Namibia’s future plans, and will be done in a responsible manner, and using internationally standardized equipment and collaboration with the Communications Regulatory Authority of Namibia (CRAN). - Are there international standard bodies that regulate implementation of 5G Technology?
ICT users and the public should note that 5G is a technology that has been developed through stages over a period spanning more than 10 years. There are various international standards bodies and the International Telecommunication Union (ITU), a United Nations body that lays out standards followed in developing and testing of these technologies. TN follows the ITU development and the 3rd Generation Partnership Project (3GPP) which is an umbrella for a number of standards organizations which develop protocols for mobile telecommunications, the European Telecommunications Standards Institute (ETSI) standards and releases and have not come across credible claims related to human health risk due to this technology deployment. - Does 5G affect the human immune system?
There are various studies on the effect of radio waves on human physiology. 5G will operate at a wide range of frequencies that are currently and have been in use for many years and the power levels radiated by 5G transmitter and handsets are comparable to preceding technologies that are currently in use and are observed to be nowhere near to affect the immune system. - What are the future benefits of 5G Technology?
In addition to 5G NR, the 5G ecosystem is expected to be the ultimate network converged platform which will enable the consolidation of a variety of access technologies such as Mobile (NR), satellite, fixed and WIFI onto a common platform. Telecom Namibia intends to leverage on the 5G Radio (NR) capability to elevate the mobile network to not only interconnect people, but also interconnect and control machines, objects, and devices. It will also deliver new levels of performance and efficiency that will empower new user experiences and connect new industries.
Telecom Namibia would like to assure the public that the introduction of 5G technology will be done in a responsible manner and using internationally standardised equipment. In line with approved guidelines, Telecom Namibia will engage all stakeholders before it initiates the process to roll-out 5G. This will be done in collaboration with CRAN to ensure all concerns are addressed and that the technology is implemented within the framework of the law.
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<p><strong>Windhoek, 30 March 2019 – </strong>Telecom Namibia would like to confirm the break of the West African Cable System (WACS) cable around midnight on 27 March 2020. The break on the West Africa Cable System took place <a href="https://mybroadband.co.za/news/internet/345363-slow-internet-in-south-africa-progress-on-wacs-and-sat-3-cable-breaks.html" target="_blank" rel="alternate noopener noreferrer">on a cable belonging to Tata Communications </a>between Highbridge in the UK, and Seixal in Portugal.</p>
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<p>Please note that this break in the submarine cable is not affecting internet connectivity for Telecom Namibia and its customers as alternative routes are in place to ensure uninterrupted continuation of internet services should the one route be affected. We have numerous points of presence (pops), one in Frankfurt, London, Cape Town and Johannesburg each and we will continue to enhance routing diversity to these pops to minimise loss of traffic in the event of failure on one route.</p>
<p>Therefore, this failure does thus not affect Telecom Namibia’s internet services and the services of its customers who directly receive internet connectivity from TN.</p>
<p>The repair ship is mobilized, and the estimated repair date is 04/04/2020. Further updates will be provided, as these become available.</p>
<p>If you experience any connectivity issues, please contact the Telecom Namibia Customer Care Centre on 085120 or 1100.</p>
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Windhoek, 10 March 2020 – Telecom Namibia donated computers and printers through a partnership with the Ministry of Information Communication Technology to the Mburumba Appolus Orphanage ICT Centre at Lisouli in Zambezi Region on the 5th of March.
Read more: TELECOM NAMIBIA DONATES TO MBURUMBA APPOLUS ORPHANAGE ICT CENTRE
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Windhoek, 10 March 2020 – Contrary to the Institute for Public Policy Research (IPPR) report, which was subsequently published by the media, Telecom Namibia has without fail provided its annual report for each financial year to the shareholder and stakeholders since inception in 1992.
Read more: Telecom Namibia refutes IPPR report, confirms annual reports are available
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Windhoek, 29 January 2020 – Telecom Namibia would like to warn the public against an online survey scam, that is making its rounds on different social media platforms. Telecom would like to inform members of the public that the survey is a hoax.








