19 November 2013

Telecom Namibia successfully went live with a new customer billing system over the weekend of 17-18 November to provide better customer service and experience through new and more exciting offers.

The New Generation Business Support System (NGBSS) solution was supplied by Huawei Technologies, a global provider of next generation telecommunications network solutions.

With this world-class NGBSS solution going live, Telecom Namibia is now able to bill for its postpaid, prepaid and hybrid services in real-time, and in one single bill for all services. This provides Telecom Namibia with sustainable advantages of rapid time-to-market, cost efficiency, and enhanced customer experience in today’s competitive environment.

The new system enables the company to launch innovative and unique products and services to the market, reduce time to market for new products and more importantly address issues previously experienced by customers around billing.

The successful upgrade was largely due to an incredible team effort and will to make it happen by Huawei and Telecom Namibia.

The detailed planning, dry runs, and data migration testing were key in the success of the cutover. Without the planning and support from our partner Huawei, the migration of our large number of customers to the new solution would not have been possible.

This solution suite, implemented based on applications of industry best practices, include Customer Relationship Management (CRM), IP Contact Centre (IPCC), Convergent Billing System (CBS), Partner Relationship Management (PRM), Mediation and Provisioning.

The upgrade started from the 17th of November at midnight (00:00) until the 18th of November at 03:00.

03 December 2013

tn mobile, the mobile division of Telecom Namibia, is the first operator in Namibia to offer4G LTE prepaid broadband service to consumers.

This follows the launch of tn mobile’s superfast 4G LTE network and services by the minister of ICT Joel Kaapanda last week.

With the tn mobile Prepaid 4G LTE, users can now enjoy faster data access on their laptops and PCs on tn mobile’s 4G LTE network, with theoretical download speeds of up to 100Mbps.

The tn mobile Prepaid 4G LTE is available at N$298 and comes with a Dongle bundled with free 500 MB data. The out of bundle rate is 95 cents per MB.

The service is currently available in Windhoek, Swakopmund, Walvis Bay, Henties Bay, Ondangwa, Oshakati, Ongwediva, Ohangwena and Oshikango.

Outside the 4G LTE coverage area users will be served by tn mobile’s 3G HSPA+ network with theoretical download speeds of up to 21Mbps and upload of 5.76Mbps, which makes it the fastest 3G service in the country.

“Where the 3G/HSPA+ network is not available our 2G network will do the job. So we always have you covered,” explains Chris Keeping, Chief Mobile Officer at Telecom Namibia.

“We will continue to enhance and expand our 4G LTE network coverage to key towns around the country,” Keeping added.

"Leveraging on our new 4G LTE network, we are glad to offer the country's first 4G LTE prepaid broadband service. Our prepaid users are now able to enjoy ultra-fast 4G LTE data access and an enhanced mobile experience," says Oiva Angula, senior manager for corporate communications and public relations at Telecom Namibia.

“As an example, tn mobile also offers an uncongested 4G LTE experience in Windhoek with our 4G LTE base stations covering the whole capital city and surroundings. No other operator has our number of base stations to provide the quality and speed customers want,” Angula said.

20 January 2014

“Happiness depends on giving and not on receiving;” said Honorable Minister of Education Dr. David Namwandi at the official Telecom Namibia bursary handover ceremony; “and I think Telecom Namibia is doing an expetional job”.

Telecom Namibia hosted their annual Bursary Scheme handover ceremony on Monday the 20th of January 2014. Ten bursaries were awarded to students as part of Telecom Namibia’s social investment in creating a strong and productive skills base, which will enable the economy to grow.

The handover ceremony was officiated by the Minster of Education Dr.David Namwandi along with Managing Director Frans Ndoroma and Mr Andrew Kamime Chief Head of Human Resource.

Telecom Namibia introduced the bursary scheme in 1999 to address the skills shortages in the Namibian market particularly in the areas of information technology; telecommunication and electronic engineering.

Addressing the students at this auspicious occasion Managing Director of Telecom Namibia Mr Frans Ndororma congratulated and praised the students on their diligence, character and achievements in the year 2013.“I believe your efforts and ability will take you forward on your path of excellence and set you on the course for success” he said

The Deputy Minister of Education further implored the students by encouraging them to appreciate this opportunity, “ it is not a right it is a privilege, make use of this golden opportunity so that you and your country can reap the benefits.” He further added that; “Telecom is a true partner of the Ministry of Education and concluded by stating that “ it is important for institutions and the government to hold hands in educating our youth and encouraged other companies to follow suite.

The Telecom Namibia bursary recipients for the academic 2014 are:

• Leonard Pertrus, from the //Karas region, for a Bachelor in Accounting Science at the Polytechnic of Namibia.
• Johannes Rauna, from the //Karas region, for a Bachelor in Accounting Science at the Polytechnic of Namibia.
• Carlos Sibalatani, from the Zambezi region, for a BachelorElectronic Engineering at the Polytechnic of Namibia.
• Jesaya Mushisheni, from the Ohangwena region, for a Bachelor Electronic Engineering at the University ofNamibia.
• Apronia Shimmi, from the Oshana region, for a Bachelor Electronic Engineering at the University of Namibia.
• Domigos David, from the kavango region, for a Bachelor Electronic Engineering at the Polytechnic of Namibia.
• Aili Matheus, from the Komas Region, for a Bachelor Electronic Engineering at the Polytechnic of Namibia.
• Riahama Musutua, from the Kunene Region, for a Bachelor of Information Technology at the Polytechnic of Namibia.
• Levy Hamukoto, from the Otjozondjupa Region, for a Bachelor of Information Technology at the Polythecnic of Namibia.
• Denzil Tsauseb, from the Erongo Region, for a Bachelor of Information Technology at the Polytechnic of Namibia.