WINDHOEK, NAMIBIA – 4 June 2026 – Telecom Namibia acknowledges the frustrations experienced by customers arising from recent service interruptions, slower network performance in certain areas, and challenges that affected both fixed and mobile services.

As Namibia’s national telecommunications operator, we understand that our customers rely on our services for business, education, government services, communication with loved ones, and participation in the digital economy. We therefore take every service disruption seriously.

Over the past several months, Telecom Namibia has experienced a number of network incidents resulting from aging infrastructure, hardware failures on critical network systems, instability on certain international connectivity routes, and an increase in criminal activities involving copper theft and vandalism.

While many of these incidents were resolved immediately, we recognise that customers expect not only restoration of service, but lasting improvements in reliability and quality.

WHAT WE ARE DOING

Telecom Namibia has also already commenced an extensive network modernisation programme aimed at improving service quality, increasing network resilience and reducing the likelihood of future disruptions. In the interim, measures have been taken to ensure network stability (Phase 1),

The programme includes:

• Replacement of critical network equipment that has reached end-of-life.
• Upgrading the national backbone network from multiple 10 Gbps technology to multiple 100 Gbps capacity.
• Expansion and modernisation of international connectivity gateways.
• Modernisation of mobile core infrastructure supporting voice, SMS and mobile data services.
• Deployment of enhanced network monitoring and support systems.
• Strengthening redundancy across key network routes.
• Accelerated fibre network expansion.
• Increased security measures to combat infrastructure vandalism and copper theft.

WHAT CUSTOMERS CAN EXPECT

By October 2026

• Noticeable improvement in network stability across major centres.
• Reduction in the frequency of major service outages.
• Improved internet stability.
• Faster fault restoration times.

December 2026:

• Improved mobile data performance.
• Completion of several major backbone and international gateway upgrades.
• Increased network capacity to support growing customer demand.
• Improved service availability and customer experience.

By June 2027:

• Completion of key phases of Telecom Namibia’s national network modernisation programme.
• Significant improvement in network resilience and reliability.
• A modernised telecommunications platform capable of supporting Namibia’s digital transformation agenda for years to come.

FIGHTING COPPER THEFT AND VANDALISM

A major contributor to service interruptions remains the theft and vandalism of telecommunications infrastructure.

More than 80 incidents were recorded between February and May 2026 alone, affecting customers in several areas across the country.

Telecom Namibia is working closely with law enforcement agencies, government stakeholders and local communities to combat these criminal activities. We urge members of the public to report suspicious activities involving telecommunications infrastructure.

COMMITMENT TO OUR CUSTOMERS

Telecom Namibia remains fully committed to restoring customer confidence through transparency, accountability and sustained investment in the network.

We will continue to provide regular updates on progress against these improvement initiatives and remain focused on delivering the quality of service that Namibians deserve.

We thank our customers for their patience and continued support as we implement these critical improvements.

ENDS

For details contact:

Nomvula Kambinda
Head: Corporate Communication & Public Relations
Tel: 061 - 2012448
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.