Windhoek, 11 August 2021 -Telecom Namibia, on the 15th of July 2021, experienced a service interruption on some fixed and mobile, data and voice services, as a result of a power outage at the Telecom Namibia Head Office in Windhoek. The power outage was triggered by failure of the two diverse AC supply feeds from the City of Windhoek which resulted in some of the fixed and mobile Core systems to shut down.
The shutdown of the Telecom Namibia’s mobile and core platform impacted TN’s ability to charge and bill for mobile voice (national and international) services. International calls from TN Mobile numbers are therefore currently barred. However, TN is offering free domestic calls to its customers. Due to the free calls, Telecom Namibia is experiencing congestion on the interconnect link between TN and MTC. This has led to service quality complaints.
Telecom Namibia’s Board Chairperson, Mr. Melkizedek Uupindi, assured customers that the company is committed to ensuring improved service delivery. “Telecom Namibia apologizes for the inconvenience caused and would like to assure its customers that we are committed and are working tirelessly to ensure improved service delivery,” Uupindi stated.
Regarding the statement on the Black Friday sale, Telecom Namibia would like to clarify and assure its customers that they were not misled. A sales promotion was held; however, the demand turned out to be more than what we had anticipated, especially with the Huawei P30 phones. However, customers were requested to leave their contact details, while TN acquired more phones. The phones were subsequently acquired and handed over to customers upon arrival. We apologise for any inconvenience this might have caused and would like to show gratitude to our customers for their continued support and understanding.
Dr Stanley Shanapinda, Telecom Namibia’s CEO, reiterated Mr Uupindi statement by confirming TN’s commitment towards its customers. “Telecom Namibia would like to assure its customers that it is working around the clock with its international support partners to ensure that all functionalities are fully restored to normalcy,” he stated.
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Issued by:
Nomvula Kambinda
Head: Corporate Communication & Public Relations
Tel: 0612012484
