1 November 2011

Telecom Namibia wishes to apologise to some of its broadband customers for slow internet downloads from international sites. The problem lies beyond the Namibian borders as a result of a failure on the SEACOM undersea cable and also capacity loss to one of our upstream service providers, Belgacom, in Europe.

Telecom Namibia is doing everything in its power to make alternate arrangements, including an upgrade of its facilities in Keetmanshoop to accommodate redundant capacity to deal with failures of this kind. It is expected that the normal fast internet services will be back within the next three weeks.

We truly apologise for the inconvenience this must have caused. We also call upon all affected customers to exercise patience and understanding as we work diligently around the clock to overcome the problem with our partners.

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