1. What is Telecom Namibia Satlink?
  • Telecom Namibia Satlink provides broadband internet access and voice services through satellite to high-end homes, farmers and business users, even in the extremely remote areas. Satlink is a compact and cost-effective satellite solution for internet access for those who cannot get internet access via other internet infrastructure, or fall outside of the Telecom Namibia Broadband footprint.

 

  1. What are the customer benefits?
  • Always-on and high-speed internet access - offering ability to cater for the growing demand for integrated data, video, voice and multimedia services
  • Available in variety of packages - to address a variety of user requirements results in more choice and more value
  • Nationwide coverage and representation
  • Flexible and scalable (Capped and Uncapped offerings)
  • Flat rate for uncapped and top up functionalities for capped services.
  1. What is Telecom Namibia Satlink value proposition?
  • High-speed satellite broadband internet connectivity solution with unparalleled voice and data.
  1. Who are the Target Customers?

The service is aimed at the following customer segments in rural areas:

  • Government – E.g. School, Clinics, Police, Embassies, etc.
  • Corporate – E.g. Financial Institutions
  • Large Enterprises
  • Medium Enterprises
  • Small Enterprises – E.g. Lodges, guesthouses, etc.
  • SOHO’s
  • Residential – E.g. Communal and commercial Farmers
  1. What are the packages and pricing?

Satlink Data uncapped package

Satlink Data capped package

Note: Out of bundle usage will be charged at N$ 99 per Gig

 

  1. What is the difference between uncapped and capped packages?
  • Uncapped – customer is not limited to a set amount of data per month so you can access the Internet 24/7 without worrying about amount of data you are using.
  • Capped – customer will get a set amount of data for the month and once depleted will need to purchase additional data.

 

  1. What is contention ratio?
  • Contention ratio refers to number of households sharing the same bandwidth to access the internet. E.g. if your contention ratio is 15:1, it means fifteen households are using one line to access internet.

 

  1. Can customer apply for voice only?
  • No, customers need to subscribe for data package prior to applying for voice services but data customers can add voice as optional at N$117 per line.

 

  1. What is Satlink call rate?

 

Destination

Time Period

N$/Minute

N$/Second

Within / Outside area code

Peak

0.85

0.01417

Off-Peak

0.60

0.01000

Satlink to Mobile

Peak/ Off Peak

1.29

0.02150

Satlink to RSA (Fixed)

Peak/ Off Peak

2.49

0.04150

Satlink to RSA (Mobile)

Peak/ Off Peak

3.49

0.05817

Other rates

Refer to Telecom Namibia website (www.telecom.na)

Note: Calls are billed per second, with a minimum set-up charge applicable per call

 

  1. Is Customer premises equipment included in the package price?
  • No, it is available on cash or installment options.

 

  1. Why should customers choose Telecom Namibia’s Satlink packages?
  • Telecom Namibia offer different packages, suitable for a wide range of purposes
  • Telecom Namibia supply, install, and support on customer location for all customers countrywide
  • 24/7 customer support service
  • Tailor-made solution based on customer requirements and needs
  • Telecom Namibia understand customer IT environment and will optimize solutions to business IT requirements
  • Telecom experienced team will advise on the most cost-efficient solutions for customer broadband needs.

 

  1. What are the business rules for customer migration?
  • All existing CPE’s ownership will be transfer to customers
  • Any CPE that will be replaced during the migration process cost will be cover by Telecom for existing customers
  • All existing customers should sign new contract in order to be migrated to new package
  • Penalties for all existing customer contract on billing system will be waved during migration

 

  1. What will happen when monthly usage or top-up data is depleted?
  • Customer can call Telecom Namibia Customer Contact Centre number toll-free 11000 or 085120 to top-up.

 

  1. Does unused data roll over from one month to the next?
  • Unused data will not be roll over.

 

  1. Can customer migrate from uncapped to capped package or vice versa during the contract period?

 

  • Yes, however if the new contract value is lessor than the current contract value, it will be a downgrade and customer will be charged a once-off fee of N$ 349.

 

  1. What happens when a contract expires?

 

  • Telecom Namibia will notify the customer in writing 30 days before the expiry of the duration of the contract to renew it by a further contract period after receive advise from Telecom on appropriate package, however if it is not renew it will continue to operate indefinitely on a 30-day period.

 

  1. Where can customers apply for the service?
  • Customers can apply at the nearest Teleshop outlet
  • For more information, visit your nearest Teleshop, call us toll free on 11000 or 085120 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Telecom Namibia
Call Us 11000
International:
+264 61 1100 / +264 85120
customercare@telecom.na

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