Windhoek, Namibia – April 2, 2024 – Telecom Namibia (TN) today announced the deactivation of 191,598 unregistered prepaid Subscriber Identity Module (SIM) cards, effective April 1, 2024. This action aligns with the recently implemented SIM card registration regulations mandated by the Communications Regulatory Authority of Namibia (CRAN). 

As of March 31, 2024, TN's records indicated a total of 442,410 active mobile subscribers. Following the deactivation, TN will maintain a base of 250,812 registered prepaid subscribers.

Customers with deactivated SIM cards can regain service by completing the registration process. TN encourages affected users to visit any Teleshop to register their SIM cards.

TN prioritizes both regulatory compliance and customer data security. The deactivation process underscores TN's unwavering commitment to adhering to the CRAN-mandated SIM Card Registration Regulations and safeguarding consumer privacy.

Prepaid SIM Card Deactivation Procedures

TN has implemented a comprehensive deactivation procedure to suspend unregistered prepaid SIM cards. This process involves transitioning these cards to a "Two-way block" status, effectively preventing them from initiating or receiving calls, texts, or data services.

The deactivation process follows these steps:

  1. Identification of Unregistered Prepaid SIM Cards: TN will systematically identify all active prepaid SIM cards that remain unregistered in its system.
  2. Transition to Two-Way Block Status: The identified cards will be transitioned to a "Two-way block" status, rendering them inactive for any communication activity.
  3. Reactivation Solely Through Registration: The deactivated SIM cards can only be reactivated by completing the established SIM registration process. This ensures that only registered users can access TN's services, thereby strengthening regulatory compliance and data security measures.

Transparency and Customer Focus

Through these procedures and continued open communication with CRAN, TN remains committed to ensuring transparency, accountability, and adherence to industry regulations, all while prioritizing the continued satisfaction of its valued customers.

For details contact:

Nomvula Kambinda

Head: Corporate Communication & Public Relations

Tel: 0612012448

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.



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