Telecom Namibia is committed to ensuring a safe and secure environment for all our customers during the ongoing SIM card registration process. As with any large-scale initiative, there's always the potential for individuals to exploit vulnerabilities for personal gain.

Common Scams to Watch Out For:

  • Phishing scams: You might receive SMS or email messages, supposedly from Telecom Namibia, requesting your personal information or login credentials. Telecom Namibia will never ask for your PIN, PUK, or One-Time Password (OTP) through these channels.
  • Impersonation scams: Individuals might pose as Telecom Namibia representatives, pressuring you to share personal details or pay unauthorized fees to expedite the registration process. Telecom Namibia representatives will never request payment or personal information outside of our official channels.
  • Fake websites and apps: Be cautious of websites or apps claiming to offer registration assistance or faster processing. 

Protecting Yourself:

  • Never share your PIN, PUK, or OTP with anyone.
  • Be wary of unsolicited calls, messages, or emails requesting personal information.
  • Only visit the official Telecom Namibia website or authorized retail stores for registration.
  • Verify the legitimacy of any information received by contacting Telecom Namibia directly through our official channels.
  • Report any suspicious activity to the Namibian Police or Telecom Namibia immediately.

Telecom Namibia is taking proactive measures to combat these scams. We are continuously improving our security protocols and educating our staff to identify and prevent fraudulent activities.

By working together, we can ensure a safe and smooth SIM card registration process for everyone. If you have any concerns or suspect fraudulent activity, please don't hesitate to contact Telecom Namibia through our official customer care channels.

Remember, staying vigilant and informed is your best defense against scams.




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