Telecom Namibia customers are being targeted by fraudsters posing as employees of our company, telling them that they have been "overcharged" and a rebate on their telephone account needed to be paid to them.

Such attempts to dupe Telecom Namibia customers have been reported in several towns in the Karas, Hardap and Erongo regions of the country.

In all incidences, the mysterious callers requested the unsuspecting customers for their bank account details, claiming that Telecom Namibia has had a "problem" on its billing system and have thus "overcharged" them, and then promising to refund them as soon they get the bank details.

Telecom Namibia does not do refunds on customer accounts without a physically visit from the customer himself/herself to one of our Teleshop where he/she is required to complete a credit refund form.

Fraud over telephone, SMS and emails has unfortunately become a reality in this information age. These criminals have no conscience and will go full speed in trying all sorts of tricks to rip off any member of the public.

We sincerely advise all our customers to be careful not to divulge any confidential information to unknown persons masquerading as Telecom Namibia employees. Customers who will be approached in such a way are encouraged to capture the number of the calling party and report such a case to Telecom Namibia immediately for further investigation.

Customers can make inquiries about suspicious calls to the Customer Contact Centre at 1100.