19 November 2013

Telecom Namibia successfully went live with a new customer billing system over the weekend of 17-18 November to provide better customer service and experience through new and more exciting offers.

The New Generation Business Support System (NGBSS) solution was supplied by Huawei Technologies, a global provider of next generation telecommunications network solutions.

With this world-class NGBSS solution going live, Telecom Namibia is now able to bill for its postpaid, prepaid and hybrid services in real-time, and in one single bill for all services. This provides Telecom Namibia with sustainable advantages of rapid time-to-market, cost efficiency, and enhanced customer experience in today’s competitive environment.

The new system enables the company to launch innovative and unique products and services to the market, reduce time to market for new products and more importantly address issues previously experienced by customers around billing.

The successful upgrade was largely due to an incredible team effort and will to make it happen by Huawei and Telecom Namibia.

The detailed planning, dry runs, and data migration testing were key in the success of the cutover. Without the planning and support from our partner Huawei, the migration of our large number of customers to the new solution would not have been possible.

This solution suite, implemented based on applications of industry best practices, include Customer Relationship Management (CRM), IP Contact Centre (IPCC), Convergent Billing System (CBS), Partner Relationship Management (PRM), Mediation and Provisioning.

The upgrade started from the 17th of November at midnight (00:00) until the 18th of November at 03:00.