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  1. What is Telecom Namibia Satlink?

 

  1. What are the customer benefits?
  1. What is Telecom Namibia Satlink value proposition?
  1. Who are the Target Customers?

The service is aimed at the following customer segments in rural areas:

  1. What are the packages and pricing?

Satlink Data uncapped package

Satlink Data capped package

Note: Out of bundle usage will be charged at N$ 99 per Gig

 

  1. What is the difference between uncapped and capped packages?

 

  1. What is contention ratio?

 

  1. Can customer apply for voice only?

 

  1. What is Satlink call rate?

 

Destination

Time Period

N$/Minute

N$/Second

Within / Outside area code

Peak

0.85

0.01417

Off-Peak

0.60

0.01000

Satlink to Mobile

Peak/ Off Peak

1.29

0.02150

Satlink to RSA (Fixed)

Peak/ Off Peak

2.49

0.04150

Satlink to RSA (Mobile)

Peak/ Off Peak

3.49

0.05817

Other rates

Refer to Telecom Namibia website (www.telecom.na)

Note: Calls are billed per second, with a minimum set-up charge applicable per call

 

  1. Is Customer premises equipment included in the package price?

 

  1. Why should customers choose Telecom Namibia’s Satlink packages?

 

  1. What are the business rules for customer migration?

 

  1. What will happen when monthly usage or top-up data is depleted?

 

  1. Does unused data roll over from one month to the next?

 

  1. Can customer migrate from uncapped to capped package or vice versa during the contract period?

 

 

  1. What happens when a contract expires?

 

 

  1. Where can customers apply for the service?